1 THESE TERMS

1.1 These are the terms and conditions on which we supply EdsetGO online mentorship programmes (“Services”) to you through our website (our “Platform”).
1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may
change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes,
please contact us to discuss.
1.3 By using our Platform and purchasing our Services, you agree to these terms. If you are using our Platform as a representative of an entity or individual, you are
agreeing to these terms on behalf of that entity or individual.

2 INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 We are Edset International Limited, a company registered in Hong Kong. Our company registration number is 3078916 and our registered office is at Unit 2A, 17/F,
Glenealy Tower, No.1 Glenealy, Central, Hong Kong SAR.
2.2 For any questions or problems relating to our Platform, our Services or these terms, you can contact us by emailing us at info@edsetinternational.com, or write to us at Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong SAR.
2.3 Please refer to Clause 12 and our privacy policy which is available at www.edsetinternational.com for information about what personal data we collect and
what we do with it. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the
rights that you have about your information.
2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or by another method you provided to us.
2.5 When we use the words “writing” or “written” in these terms, this includes emails.

3 OUR CONTRACT WITH YOU

3.1 You may place orders with us as instructed on our Platform or in subsequent communications with us following an initial meeting. Our acceptance of your order
will take place when we send you an invoice for the Services, at which point a contract will come into existence between you and us.
3.2 Making a payment for the Services ordered constitutes your full acceptance of these terms and conditions. 
3.3 If we are unable to accept your order, we will let you know in writing and will not charge you for the Services ordered. This might be because:

  (a) the Services ordered are no longer being offered;
  (b) there are unexpected limits on our resources which we could not reasonably plan for;
  (c) we have identified an error in the price or description of the Services; or
  (d) we are unable to meet a delivery deadline you have specified.

3.4 We will assign an order or invoice number to each order. Please tell us the order or invoice number whenever you contact us about your order.

4 YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the Services you have ordered, please contact us. We have full discretion whether or not to accept the changes. We will let you know
about any changes to the price of the Services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to
confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you
may want to end the contract (see Clause 7 – Your rights to end the contract).

5 CHANGES TO OUR PRODUCT OR THESE TERMS

5.1 We may make minor changes to the Services from time to time in order to:

  (a) reflect changes in relevant laws and regulatory requirements; and 
  (b) implement minor adjustments and improvements. These changes will not affect your use of the Services.

5.2 If we make significant changes to these terms or the Services, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for the portion of the Services not provided.

6 PROVIDING THE SERVICES AND PROGRAMME POLICIES

6.1 We will provide the Services at such times and during such period as arranged with you after you have paid for your order, and in accordance with the rest of this clause.
6.2 Unless otherwise agreed in writing, all programme sessions must be booked either through Calendly or agreed over email at least 48 hours in advance and are subject to our acceptance and availability.
6.3 The recommended programme session frequency is for one to two (1-2) sessions per week.
6.4 It is your responsibility to join your programme sessions on time. If you are late, there will be no extension to the originally programmed end time and we are not
responsible for any programme content missed as a result of late starts.
6.5 If you do not join a programme session within 15 minutes after the scheduled start time, and without having made cancellation or rescheduling arrangements in
accordance with clause 6.6, you will be deemed a “no show” and the session forfeited. There are no refunds for any “no show”/forfeited programme sessions,
though it is possible to re-book a forfeited session for an additional fee. The additional fee will depend on the specific programme session or module in question.
6.6 If you need to cancel or reschedule a programme session, you must give at least 24 hours’ notice. Cancellations and rescheduling requests should be made through Calendly.
6.7 Cancellations or rescheduling requests that are made with less than 24 hours’ notice are treated the same as “no show”/forfeited sessions, and can be re-booked for an additional fee. 
6.8 If we are unable to provide the Services due to internet or other connectivity issues and multiple attempts do not resolve, you may end the contract and receive a refund for the portion of the Services not provided. 
6.9 If our supply of the Services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for the portion of the Services not provided. 
6.10 If you do not show up to scheduled programme sessions in order for us to perform the services (and you do not have a good reason for this), we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange the programme session(s) we may end the contract and Clause 8.1 will apply. 
6.11 We may need certain information from you so that we can supply the Services to you. If so, this will have been requested during the enrollment process, programme session scheduling process, or during, before or after a particular programme session. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 8.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 
6.12 We may have to suspend the supply of the Services to:

  (a) deal with technical problems or make minor technical changes;
  (b) update the Services to reflect changes in relevant laws and regulatory requirements; or 
  (c) make changes to the Services as requested by you or notified by us to you (see Clause 5).

6.13 We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. You may contact us to end
the contract for the Services if we suspend them, or tell you we are going to suspend them, in each case for a period of more than four (4) week(s) and we will issue a
refund for the portion of the Services not provided.
6.14 If you do not pay us for the Services when you are supposed to (see Clause 10.4) and you still do not make payment within seven (7) day(s) of us reminding you that
payment is due, we may cancel your order and/or suspend supply of the Services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Services.

7 YOUR RIGHTS TO END THE CONTRACT

7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract: 

  (a) If what you have bought is unsatisfactory (within reason) or misdescribed you may have a right to end the contract or to get the Services re-performed or to
get some or all of your money back, see Clause 9;
  (b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 7.2;
  (c) In all other cases, see Clause 7.5 Clause 7.5.

7.2 If you are ending a contract for a reason set out below in this clause 7.2, the contract will end immediately, and we will refund you in full for the portion of the Services not provided: 

  (a) we have told you about an upcoming change to the Services or these terms which you do not agree to (see Clause 5.2);
  (b) we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
  (c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; or
  (d) we have suspended supply of the Services for technical or other reasons, or notify you we are going to suspend them for technical or other reasons, in each
case for a period of more than four (4) week(s).

7.3 Even if we are not at fault, you can still end the contract before it is completed  (i.e. when we have finished providing the Services) by giving us notice in writing, and you will receive a full or parial refund for the portion of the Services not provided in accordance with clause 7.4. In such case, the contract will end immediately.
7.4 If either you or we are ending the contract in in accordance with clause 7.3 or clause 8, the following terms will apply:

  (a) A full refund (minus a processing fee and any bank charges) will be issued when the contract is ended at least two (2) weeks before your first scheduled
programme session;
  (b) A 75% refund (minus a processing fee and any bank charges) will be issued when the contract is ended less than two (2) weeks before your first scheduled
programme session;
  (c) A 50% refund (minus a processing fee and any bank charges) will be issued against the portion of the Services not provided when the contract is ended after your first scheduled programme session has been taken.

7.5 To end the contract with us, please email us at info@edsetinternational.com.
7.6 We will endeavour to make any refunds due to you by bank transfer and within ten (10) business day(s) from the day you inform us that you wish to end your contract with us.

8 OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract for the Services at any time by writing to you if:

  (a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, for example, all information requested during the two-stage sign up process for the mentorship programmes;
  (b) you fail to attend two (2) scheduled programme sessions without rescheduling in accordance with clause 6.6 (and you do not have a good reason for this);
  (c) you are unresponsive and as a result we are unable to communicate with you by email or other means in order to schedule your programme sessions;
  (d) you do not make any payment to us when it is due and you still do not make payment within seven (7) days of us reminding you that payment is due.

8.2 If we end the contract in the situations set out in Clause 8.1.

9 SERVICE DEFECTS

9.1 We warrant that on delivery, the Services will be:

  (a) provided in accordance with the specifications or requirements set out in our Platform or in our confirmation email; and
  (b) performed with reasonable care, skill and ability in line with the common practices and standards in the relevant industry or trade.

9.2 Any warranty given by us under this clause does not apply to any defect in the Services arising from us following any of your specification or requests.
9.3 If you become aware of any defect in all or part of the Services performed, you must give notice in writing to us as soon as practicable.
9.4 Where the Services reported under Clause 9.3 are found to be defective we will, at our option, re-perform the services or refund the price of such defective Services, or part of the Services. We have no further liability to you for defective Services upon re-performance or refund of the defective Services.
9.5 If you have any questions or complaints about any Services, please email us at info@edsetinternational.com.

10 PRICE AND PAYMENT

10.1 The price of the Services will be the price indicated on the invoice issued after you have placed your order. We take all reasonable care to ensure that the price of the Services advised to you is correct. However please see Clause 10.2 for what happens if we discover an error in the price of the Services you order.
10.2 It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced, or the prices of our Services incorrectly advised to you. If the correct price for the Services at your order date is less than the price stated to you, we will charge the lower amount; but if it’s higher than the price stated to you, we will contact you for your instructions before we accept your order. 
10.3 We accept payment by bank transfer, credit card, or WeChat Pay. 
10.4 You must make an advance payment of one hundred percent (100%) of the price of the Services before we start providing them. Each invoice must be paid within seven (7) calendar days from the date of its issue. 
10.5 If you think an invoice is wrong please contact us promptly to let us know.

11 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 Subject to Clause 11.2:

  (a) all other warranties, conditions, or terms relating to fitness for purpose, quality, or condition of the Services, whether express or implied by statute or common
law or otherwise, are expressly excluded;
  (b) we shall not be liable to you (whether in contract, tort or otherwise) for any loss of profit or any indirect or consequential loss arising from or in connection with
the provision of the Services; and
  (c) our total liability to you for all losses arising from or in connection with the provision of the Services shall be limited to the total sums received by us from you for the Services.

11.2 Nothing in these terms will limit or exclude our liability for:

  (a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (where applicable); 
  (b) fraud or fraudulent misrepresentation; or
  (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.

12 USE OF PERSONAL INFORMATION

When you register or otherwise use our Platform, you provide us with personal data which is collected and used in accordance with the terms of our privacy policy which is accessible at www.edsetinternational.com. It is important that you read our privacy policy, which may be updated from time to time, and understand how we use your information and the rights that you have about your information.

13 ENTIRE AGREEMENT

13.1 These terms constitute the entire agreement between us in relation to your purchase.  These terms supersede and extinguish all other agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, in relation to your purchase. 
13.2 You acknowledge that you will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms.

14 OTHER IMPORTANT TERMS

14.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you do not wish to continue the contract with the transferee, you may contact us to end the contract within one (1) calendar month of us informing you of the proposed transfer and we will refund you any payments you have made in advance related to the portion of the Services not provided.
14.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 This contract is between you and us. Nobody else has any rights under this contract. No other person shall have any rights to enforce any of its term.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.

15 GOVERNING LAW AND DISPUTE RESOLUTION

15.1 These terms are governed by and shall be construed in accordance with the laws of the Hong Kong Special Administrative Region.
15.2 The courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these
terms.